Wednesday, June 11, 2014

Improvements for Permit Services Center Customers

The electronic customer flow systems gets you in and out faster. 
The Community Development Department (CDD) has taken steps recently to streamline some of its services to better serve the public. In an effort to make your next visit to the City’s Permit Services Center more pleasant and efficient, CDD has completed a mini face-lift with the following improvements: 
    • All forms are now available and accessible to the public on site.
    • A special area has been designated to allow you to complete forms comfortably.
    • Additional counter space has been created to assist you.
    • New signage that is easier to read and understand has been hung throughout.
    • An Electronic customer flow management system has been installed to reduce your wait time at the information desk, directing you more efficiently from one counter to the next.
    • A Customer Satisfaction box has been installed for your feedback and ideas. We want to hear from you about the services provided.
All application forms are readily available. 
New signs are easier to read and understand.

Coming Soon!

Be on the lookout for the following changes and improvements that are currently in the works at the Permit Services Center:
  • Online Appointment Scheduling - You will have the ability to make online appointments for services at the Permit Services Center using your home computer or smartphone.
  • Easy Access to Property Permits - A new and faster computer will be available for you to review property permits in an instant.